Complaints Proceedure

At Moseley Chapman & Skemp Solicitors we are committed to providing a high-quality service. If you are unhappy about any aspect of the service provided it is important that you tell us as this will help us improve our service and deal with your concerns.

If you do have cause to complain you should contact the person dealing with your matter in the first instance to discuss your concerns. If your complaint is not resolved to your satisfaction, then you should contact the Complaints Director Mrs Juliette Taylor. Her contact details are:-

We will acknowledge your complaint and confirm a timescale for a detailed response. If you are not satisfied with our final response, you have the right to refer your complaint to the Law Society’s Customer Complaints Service and/or the Legal Ombudsman.

The Legal Ombudsman’s contact details are:-

PO Box 6806



Telephone; 0300 555 0333 Between 9.00am to 5.00pm


The Legal Ombudsman’s time limits for accepting a complaint are six years from the date of the act or omission or three years from the date your complaint should reasonably have been known about. Where you have been informed of your right to make a complaint to the Legal Ombudsman by this firm then you must make your complaint within six months of our final reply to your complaint.

If you are dissatisfied with any bill of costs we raise, you can raise this matter through the complaint’s procedure referred above and/or you can apply to the court for an assessment of our bill under part iii of the Solicitors Act 1974.

The Solicitors Regulation Authority can help if you are concerned about a solicitor’s behaviour. This could relate to dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. You can raise your concerns with the Solicitors Regulation Authority telephone – 0370 606 2555