Complaints Proceedure

At Moseley Chapman & Skemp Solicitors Ltd we are committed to providing a high-quality service. If you are unhappy about any aspect of the service provided it is important that you tell us as this will help us improve our service and deal with your concerns.

If you do have cause to complain you should contact the lawyer dealing with your matter in the first instance. If your complaint is not resolved to your satisfaction then you should contact the Complaints Director Mrs Juliette Taylor. Her contact details are juliette.taylor@moseleychapman.co.uk

We will acknowledge your complaint and confirm a timescale for a detailed response. If you are not satisfied with our final response you have the right to refer your complaint to the Legal Ombudsman. This should normally be done within 6 months of you receiving our final written response.

The Legal Ombudsman’s contact details are:-

PO Box 6806

Wolverhampton

WV1 9WJ

Telephone  0300 555 0333

www. legalombudsman.org.uk