Moseley Chapman & Skemp solicitors Sutton Coldfield

Privacy Policy

1. Who We Are

Moseley Chapman & Skemp Solicitors Ltd (“we”, “us” or “our”) is a firm of solicitors regulated by the Solicitors Regulation Authority.

Address:
Unit 4, Trinity Place
Midland Drive
Sutton Coldfield
West Midlands
B72 1TX
 
SRA Number: 498117
Company Number: 6620215
ICO Registration Number: ZA198137

Our ICO registration can be viewed at:
https://ico.org.uk/ESDWebPages/Entry/ZA198137

For the purposes of UK data protection legislation, Moseley Chapman & Skemp Solicitors Ltd is the Data Controller of your personal data.

2. Contact Details

If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact:

Miss Paulette Thompson
Director and Solicitor
Moseley Chapman & Skemp Solicitors Ltd

Email: Paulette.thompson@moseleychapman.co.uk

3. Information We Collect

We collect personal information directly from you, from third parties connected with your matter and, where appropriate, from publicly available sources.

This may include:

  • Name, address, date of birth and contact details;
  • Identification documents;
  • Financial and banking information;
  • Employment and tax information;
  • Property and transaction information;
  • Information relating to your legal matter;
  • Correspondence and communications;
  • Website enquiry information; and
  • CCTV footage where you visit our offices.

Where necessary, we may also process special category personal data, including health information, criminal offence information and other sensitive data relevant to the legal services we provide.

4. How We Use Your Information

We use personal data to:

  • Provide legal advice and legal services;
  • Verify your identity;
  • Conduct anti-money laundering and compliance checks;
  • Investigate source of funds and source of wealth where required;
  • Communicate with you and others involved in your matter;
  • Manage payments and billing;
  • Comply with legal, regulatory and professional obligations;
  • Prevent fraud, money laundering and other criminal activity;
  • Maintain our records and improve our services;
  • Recruit and manage staff; and
  • Respond to enquiries made through our website.

Our lawful bases for processing include:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate interests;
  • Consent where applicable;
  • Establishment, exercise or defence of legal claims; and
  • Substantial public interest grounds where permitted by law.

5. Regulatory and Professional Obligations

As solicitors, we are legally required to verify the identity of our clients and comply with anti-money laundering legislation.

We may request identification documents, proof of address, bank statements, source of funds information, source of wealth information and other supporting documentation. We may also carry out electronic verification checks and share information with verification providers, regulators and law enforcement agencies where required by law.

In addition to our obligations under data protection legislation, we owe a professional duty of confidentiality to current and former clients. We will only disclose information where:

  • You have authorised us to do so;
  • Disclosure is necessary for your matter;
  • Disclosure is required or permitted by law;
  • Disclosure is required by a regulator, court or public authority; or
  • Disclosure is necessary to comply with our professional or regulatory obligations.

Certain information may also be protected by legal professional privilege and may therefore be exempt from disclosure rights available under data protection legislation.

6. Who We Share Information With

Where necessary, we may share personal data with:

  • Other solicitors and legal representatives;
  • Barristers, experts and professional advisers;
  • Estate agents, lenders and mortgage brokers;
  • HM Land Registry, HM Revenue & Customs and local authorities;
  • Courts, tribunals and government bodies;
  • Electronic verification and anti-money laundering providers;
  • Insurers and auditors;
  • IT, cloud storage and software providers;
  • The Solicitors Regulation Authority, the Legal Ombudsman and the Information Commissioner’s Office; and
  • Law enforcement agencies.

We only share information where there is a lawful basis for doing so.

7. Website, Cookies and Electronic Communications

Our website may use cookies and similar technologies to improve functionality, security and performance.

Cookies are small files stored on your device that help us operate and improve our website. Some cookies are essential to the operation of the website, whilst others help us understand website usage and improve user experience.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

If you submit an enquiry through our website, we will use the information provided to respond to your enquiry and assess whether we can assist you.

Email is not always a secure method of communication. Whilst we take reasonable steps to protect information, we cannot guarantee complete security when information is transmitted electronically.

8. Cybercrime Warning

Cybercrime and payment diversion fraud present significant risks, particularly in conveyancing transactions.

We will never notify you solely by email of a change to our bank account details.

If you receive any communication purporting to change our bank details, you should contact us immediately using a trusted telephone number before transferring funds.

9. International Transfers

We generally store personal data within the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

10. Retention of Information

We generally retain client files and associated personal data for six years following completion of a matter.

A longer retention period may apply where required by law, regulation, insurance requirements, court order or where original documents are retained on your behalf.

At the end of the relevant retention period, information will normally be securely destroyed or permanently deleted.

11. Your Rights

Under UK data protection legislation, you may have the right to:

  • Access your personal data;
  • Request correction of inaccurate information;
  • Request deletion of personal data;
  • Restrict processing;
  • Object to certain processing activities;
  • Request transfer of your data; and
  • Withdraw consent where consent is relied upon.

We do not carry out automated decision-making that produces legal or similarly significant effects.

To exercise any of your rights, please contact Miss Paulette Thompson using the details above.

12. Complaints

If you are unhappy with the way we have handled your personal data, please contact Miss Paulette Thompson in the first instance.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

13. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures include secure IT systems, access controls, encryption where appropriate, cyber security protections, staff training and confidentiality obligations.

We also operate CCTV at our offices for security, safety and crime prevention purposes.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and upon request.

Contact Details

Miss Paulette Thompson
Director and Solicitor
Moseley Chapman & Skemp Solicitors Ltd

Unit 4, Trinity Place
Midland Drive
Sutton Coldfield
West Midlands
B72 1TX

Email: Paulette.thompson@moseleychapman.co.uk